Privacy Policy

HUSHLY™ Tape

High Trade LLC

Last Updated: June 1, 2024

At Hushly ("Hushly," "we," "us," or "our"), a brand of High Trade LLC, we are committed to protecting your privacy and safeguarding the personal information of our customers and visitors ("Customers," "you," or "your") who use our website (gethushly.com, the "Site") and purchase our mouth tape and related products. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site, make a purchase, or otherwise interact with us. By accessing and using the Site, you consent to this Privacy Policy.

1. INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our Site and services. The following sections outline the categories and specific types of personal information we collect:

A. Information You Provide Directly

Information that you directly submit to us may include:

Basic contact details: Your name, address, phone number, and email address
Order information: Your billing address, shipping address, payment information (such as credit card numbers or other payment details), and order history for mouth tape and related products
Account information: If you create an account, your username, password, and preferences
Customer support information: Any information you provide when contacting us for support, including communications about our mouth tape products
Photos: Images you may submit for refund requests or product reviews of our mouth tape products

You may choose not to provide certain information, but this may prevent you from accessing specific features or services on our Site.

B. Information Collected Automatically

We automatically collect certain information about your interaction with the Site ("Usage Data") through cookies, pixels, and similar technologies. This may include:

Device information: Browser type, operating system, device type
IP address and location data: General geographic location based on your IP address
Browsing activity: Pages visited, time spent on pages, links clicked, products viewed
Referral information: How you found our Site (search engine, advertisement, etc.)

C. Information From Third Parties

We may receive information about you from third parties, including:

Payment processors who handle your transactions
Shipping providers to fulfill and track your orders of mouth tape products
Analytics providers who help us understand Site usage and improve user experience

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Processing and fulfilling orders: To process payments, arrange shipping of mouth tape products, send order confirmations, and facilitate returns or exchanges
Customer service: To respond to inquiries about our mouth tape products, provide support, and address concerns
Site improvement: To analyze usage patterns, troubleshoot issues, and enhance user experience
Marketing and communication: With your consent, to send promotional materials, newsletters, and updates about our mouth tape and related products
Legal compliance: To comply with applicable laws, regulations, or legal processes
Fraud prevention: To detect and prevent potentially fraudulent or unauthorized activities

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with third parties under the following circumstances:

A. Service Providers

We share information with third parties who help us operate our business and provide services to you, including:

Payment processors (to process transactions)
Shipping carriers (to deliver your mouth tape orders)
Email service providers (to send communications)
Analytics providers (to improve our Site and services)
Customer support platforms (to assist with inquiries)

These service providers are only permitted to use your information as necessary to provide services to us and as otherwise permitted by law.

B. Legal and Compliance Purposes

We may disclose your information if required by law, regulation, or legal process, such as:

To comply with a court order, subpoena, or similar legal requirement
To protect our rights, property, or safety, or those of others
To investigate potential fraud or unauthorized activity
In connection with a merger, acquisition, or sale of our business assets

C. With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

D. Categories of Information Shared

In the past 12 months, we have disclosed the following categories of personal information for business purposes:

Identifiers (such as name, email address, and contact information)
Commercial information (such as products purchased and shopping history)
Internet or network activity (such as browsing history and interaction with our website)

We do not sell your personal information to third parties for their marketing purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

A. Types of Cookies We Use

Like most websites, we use cookies and similar technologies to collect information and improve your browsing experience. The cookies we use include:

Essential cookies: Required for basic site functionality
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how visitors interact with our Site
Marketing cookies: Used to deliver relevant advertisements and track campaign performance

For specific information about the cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

B. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain types of cookies, or set your browser to notify you when cookies are being sent. Please note that blocking or deleting cookies may impact your experience and limit certain features of our Site.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

C. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

5. YOUR PRIVACY RIGHTS

Depending on your location, you may have various rights regarding your personal information:

A. General Rights

Access: Request information about the personal data we hold about you
Correction: Request that we update or correct inaccurate information
Deletion: Request that we delete your personal information
Restriction: Request that we temporarily or permanently stop processing your data
Objection: Object to how we use your information in certain circumstances
Data portability: Request a copy of your data in a structured, machine-readable format

B. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect and how we use it
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information (though we do not currently sell personal information)
The right to non-discrimination for exercising your privacy rights

C. Residents of Colorado, Connecticut, Virginia, and Utah

These states have enacted comprehensive consumer privacy laws that may provide you with additional rights, including:

The right to confirm whether we process your personal information
The right to access and delete certain personal information
The right to data portability
The right to opt-out of personal data processing for targeted advertising and sales
The right to appeal a decision regarding your request

D. Global Privacy Control

Our website respects the Global Privacy Control (GPC) signal. If you have enabled this feature in your browser or device, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.

E. Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond to all legitimate requests within the timeframes required by applicable law (typically within 45 days, though this period may be extended by an additional 45 days when reasonably necessary).

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data transfers using Secure Sockets Layer (SSL) technology, secure password policies, and regular security assessments of our systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

How long the information is needed to provide our mouth tape products and services
Whether we have legal or contractual obligations to retain the data
Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your personal information, we will securely delete or anonymize it.

8. CHILDREN'S PRIVACY

Our Site and mouth tape products are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

9. INTERNATIONAL DATA TRANSFERS

We are based in the United States, and the information we collect is governed by U.S. law. If you access our Site from outside the United States, please be aware that information collected through the Site may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your use of the Site or provision of any information constitutes your consent to such transfer, processing, and storage of your information in the United States, where privacy laws may be different and potentially less protective than those in your jurisdiction.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this Privacy Policy indicates when it was last revised. Any changes will become effective when we post the revised Privacy Policy on the Site. Your continued use of the Site following these changes means you accept the revised Privacy Policy.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: