Refund & Return Policy

HUSHLY™ Tape

High Trade LLC

Last Updated: June 1, 2024

At Hushly (operated by High Trade LLC), we stand behind the quality of our mouth tape products with a customer-first refund policy that outshines our competitors. We understand that trying a new sleep solution is a personal experience, which is why we've created the most customer-friendly refund policy in the industry.

OUR GUARANTEE

We offer a 30-day money-back guarantee on all Hushly mouth tape products. If you're not completely satisfied with your purchase for any reason, we'll refund your money—no product returns required. Unlike our competitors who require you to ship products back, we trust our customers and value your time.

ELIGIBILITY FOR REFUNDS

To be eligible for a refund:

  • Your refund request must be submitted within 30 days from the date of delivery
  • You must provide a brief explanation for your dissatisfaction with the product
  • Photo evidence showing the issue with the product may be requested (but is not always required)
  • The order must have been placed directly through our website (gethushly.com)

HOW TO REQUEST A REFUND

Requesting a refund is simple and takes less than 2 minutes:

  1. Email us at hightradellc@gmail.com with the following information:
    • Your order number
    • A brief description of why you're not satisfied
    • Photos of the product (if applicable)
  2. Our dedicated customer service team will review your request and respond within 1-2 business days—faster than industry standard.

REFUND PROCESS

Once your refund request is approved:

  • We'll issue a full refund to your original payment method
  • Processing time is typically 5-7 business days
  • You may see the refund in your account sooner, depending on your financial institution
  • You do not need to return the product to us—you may keep it

EXCEPTIONS

While we strive to accommodate all reasonable refund requests, there are a few exceptions:

  • Bulk orders or wholesale purchases may be subject to different refund terms
  • Gift cards, if offered, are non-refundable
  • Shipping costs for international orders are non-refundable

DAMAGED OR DEFECTIVE ITEMS

If you receive damaged or defective items:

  • Contact us immediately at hightradellc@gmail.com
  • Include clear photos showing the damage or defect
  • Provide your order number and a description of the issue
  • We'll expedite your refund or send a replacement at our discretion

INTERNATIONAL ORDERS

For customers outside the United States:

  • Our 30-day money-back guarantee applies to all international orders
  • Original shipping fees, customs duties, and taxes are non-refundable
  • Refund processing may take longer due to international banking procedures

FREQUENTLY ASKED QUESTIONS

Q: Do I need to return the product to get a refund?
A: No. Unlike most companies, we don't require you to return the product. Once your refund is approved, you may keep the product.

Q: How long will it take to receive my refund?
A: After approval, refunds are processed within 5-7 business days. However, it may take additional time for the refund to appear in your account, depending on your bank or credit card company.

Q: Can I exchange my product instead of getting a refund?
A: Since we don't require returns, we recommend requesting a refund and placing a new order for the desired product.

CONTACT US

If you have any questions about our Refund & Return Policy, please don't hesitate to contact us:

Email: hightradellc@gmail.com
Address: High Trade LLC, 5900 Balcones Drive, Ste 10224, Austin, TX 78731, USA

We're committed to your satisfaction and will do our best to resolve any issues quickly and fairly.